Shipping policy

Last updated: September 1, 2026

Thank you for shopping with Fluva ("we," "us," "our"). This Shipping Policy explains how we process and ship your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may take an additional day or two. We will notify you by email if there is a significant delay in your order.

Shipping Time

Because Fluva works with trusted fulfillment partners to bring you quality footwear at great prices, shipping times may vary depending on your location and the item ordered.

Destination	Estimated Shipping Time (after processing)
United States	7–15 business days
Canada	10–20 business days
International (other countries)	12–25 business days

Please note these are estimates and not guaranteed delivery times. Delays can occasionally occur due to customs processing, holidays, weather, or carrier issues beyond our control.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after you receive your shipping confirmation.

Customs, Duties, and Taxes

Fluva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (import taxes, tariffs, etc.).

Multiple Packages

Depending on the products ordered, your order may be shipped in separate packages and may arrive at different times. This does not affect your total shipping cost.

Incorrect Shipping Addresses

Please make sure your shipping address is correct at checkout. Fluva is not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at support@fluva.store and we will do our best to update it before the order ships.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@fluva.store within 7 days of the expected delivery date, and we will work with you to resolve the issue.