FAQ

Orders

How do I place an order? Simply browse our collection, select your size and style, add it to your cart, and complete checkout. You'll receive an order confirmation email right away.

Can I change or cancel my order? Orders can be cancelled or edited within 12 hours of placing them. After that, the order may already be in processing. Email support@fluva.store as soon as possible if you need to make a change.

How do I track my order? Once your order ships, you'll receive an email with a tracking number and link. Please allow 2–5 business days for tracking updates to appear.

Shipping

How long does shipping take? Orders are processed within 1–3 business days, and shipping typically takes 7–15 business days within the United States, and longer for international orders. See our full Shipping Policy for details.

Do you ship internationally? Yes, we ship to select international destinations. Shipping times and rates vary by location and are shown at checkout.

Will I have to pay customs fees? Possibly. Any customs duties or import taxes are the responsibility of the customer and are not included in our shipping charges.

Sizing

How do I know what size to order? We recommend checking the size chart on each product page, since sizing can vary slightly between styles. If you're between sizes, we generally recommend sizing up.

What if my shoes don't fit? No problem — you can start a return within 30 days of delivery. See our Refund & Return Policy for details.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery for unworn items in original packaging. Email support@fluva.store to start a return.

When will I get my refund? Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

I received a damaged or wrong item — what do I do? Contact us within 7 days of delivery at support@fluva.store with your order number and a photo. We'll send a replacement or full refund at no cost to you.

Payment

What payment methods do you accept? We accept all major credit/debit cards and other secure payment options shown at checkout.

Is my payment information secure? Yes. All payments are processed through secure, encrypted payment gateways. We never store your full card details.